Privacy Policy
Last Updated: May 2026
At Weber Group, we respect your privacy and are committed to protecting the personal information you share with us when you browse our website, create an account, make a purchase, contact our team, subscribe to our communications or use any of our services.
Information We Collect
We may collect information including: Name, Email address, Telephone number, Billing address, Shipping address, Account information, Order history, Payment-related information, Messages and enquiries, Commission artwork requests, Newsletter preferences, Device and browser information, IP address, Website usage information, Cookies and similar technologies.
How We Use Your Information
We may use customer information to: Process and fulfil orders, Provide customer support, Respond to enquiries, Arrange artwork commissions, Provide shipping and delivery updates, Manage customer accounts, Process returns and refunds, Prevent fraudulent transactions, Improve our products and website, Send marketing communications where customers have consented, Recommend relevant artworks or collections, Comply with applicable laws and regulations.
Payment Information
Payments may be processed by third-party payment processors. Weber Group should only receive the information necessary to confirm and manage transactions and should not directly store complete credit or debit card information unless the selected payment infrastructure specifically requires and securely supports it.
Cookies
The website may use cookies to: Remember user preferences, Keep shopping carts active, Understand website traffic, Improve functionality, Measure marketing effectiveness, Personalize the browsing experience. Customers should be able to manage cookies through their browser settings or any cookie management feature provided by the website.
Sharing Information
Weber Group may share necessary customer information with trusted service providers including: Payment processors, Shipping and logistics companies, Website hosting providers, Marketing and analytics providers, Professional service providers where required. Information should only be shared where reasonably necessary for providing services or complying with legal requirements.
Marketing Communications
Customers may receive promotional emails if they have subscribed or otherwise given permission. Every promotional email should include an unsubscribe option.
Data Security
Weber Group should use reasonable technical and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.
Data Retention
Personal information should only be retained for as long as reasonably necessary for providing services, maintaining business and financial records and complying with applicable legal requirements.
Customer Rights
Depending on applicable law, customers may have the right to request: Access to personal information, Correction of inaccurate information, Deletion of certain information, Withdrawal of marketing consent, Information about how their information is used.
Third-Party Links
The Weber Group website may contain links to external websites. Weber Group is not responsible for the privacy practices or content of third-party websites.
Changes to This Policy
Weber Group may update this Privacy Policy periodically. Any updated policy should be published on this page with a revised effective date.
Contact
For privacy-related questions, customers may contact: Weber Group, Email: info@webergroup.com, Phone: +44 20 7946 0000, Business Address: 123 Artisan Street, London, SW1A 1AA.